Technical Support Specialist

About the Job

Exumpay is a payments platform that helps clients manage their payment business through a single, unified gateway. The platform covers everything from routing and risk checks to settlements and reconciliation, giving our customers clear visibility into their performance and finances.

Your Mission

In this role you will be the go-to person for client and partner technical questions around Exumpay's integrations and day-to-day operation.

Responsibilities

• •Support clients and partners during integration (API, webhooks, payment pages, plugins).
• •Validate and test new integrations, including end-to-end payment flows, callbacks, and error handling.
• •Maintain and improve Exumpay's integration FAQ and internal knowledge base so issues can be solved faster.
• •Monitor the health of the platform for your merchants (errors, declines, webhooks, routing issues) and act proactively.
• •Investigate issues using logs, dashboards and provider back-offices, and coordinate with engineering or providers when needed.
• •Contribute to integration and troubleshooting documentation (guides, snippets, best practices).
• •Provide second-line support for complex payment questions escalated from the customer support team.

Your Skills and Experience

• •2+ years in a technical support, payment support, or implementation role (SaaS, fintech, or payment gateway preferred).
• •Solid understanding of HTTP, REST APIs and client-server architecture.
• •Experience reading and analysing logs (request/response payloads, headers, error codes).
• •Comfortable working with JSON, webhooks, and authentication mechanisms (API keys, tokens).
• •Strong communication skills and the ability to explain technical topics clearly to non-technical users.
• •English B2 or higher; any additional languages are a major plus.

Nice to Have

• •Experience with tools like JIRA, Slack, GitHub
• •Familiarity with card payments, APMs and concepts like approval rate, chargebacks, refunds, settlements and rolling reserves.
• •Experience supporting payment gateways, PSPs, or open-banking / A2A payment products.
• •Experience with PHP or another backend language (for reading code examples and debugging with engineering).

What We Offer

• •Fully-remote setup.
• •Regular online and occasional in-person meetings to stay connected, wherever you are.
• •All necessary hardware plus support for a productive home-office setup.
• •Competitive paid time off and a culture that respects work-life balance.
• •A straightforward, non-political environment where people collaborate, give feedback and focus on solving merchant problems.

Our Hiring Process

1. 1.CV review with quick feedback on whether you move to the next stage.
2. 2.Introductory call to discuss the product, the role, and your experience.
3. 3.Technical interview with our CTO to walk through real-life scenarios (API calls, logs, payment issues).
4. 4.Final chat to align on expectations, culture, and practical details, followed by an offer if there is a match.